Photizo FAQ

Is a warranty provided with PHOTIZO?
Yes, there is a 12 month warranty from the date of purchase for our Photizo. Please keep your invoice for proof of date of purchase.
If my PHOTIZO isn’t working properly, what should I do?
In the unlikely event that you need to return your device and please contact us by phone 0825555880 or email – Please provide the date of purchase and the reason for return, including details of the fault. Please also ensure that you have checked through our troubleshooting guide included in the form. (When sending it back, the device must be packed with the charger ensuring suitable materials are used to avoid damage in transit.)
Is PHOTIZO Light Therapy a Laser device?
No, Photizo is not a laser device. The diodes in Photizo devices are LED (Light Emitting Diode) which are different to laser diodes. Laser diodes produce pinpoint beam (coherent) light which can damage eyes. LED diodes produce a more diffuse/spread out light (incoherent – like any normal light bulb or torch).

The manufacturers and distributors of Photizo never describe Photizo as laser although we hear that some users may call Photizo a laser device which is incorrect terminology.

Do I need Laser goggles/protective eyewear?
No because Photizo is not a laser device. The diodes in Photizo devices are LED (Light Emitting Diode) which are different to laser diodes. Laser diodes produce pinpoint beam (coherent) light which can damage eyes. LED diodes produce a more diffuse/spread out light (incoherent – like any normal light bulb or torch) so this does not cause damage to eyes. However we advise users do not stare directly into the lens when the Photizo is lit up because the red wavelength is extremely bright and this may temporarily affect vision (similar to looking at any bright light for a while).
What are the side-effects of PHOTIZO Light Therapy?
Photizo has been optimised to deliver an optimal dose of near-infrared light to treat several conditions, if used once daily or once every two days. Applying Photizo Light Therapy more than once a day will not cause any discomfort or pain, but may result in slower wound healing. In addition, some patients with painful conditions report a slight increase in pain when using light therapy, but this usually passes in a few minutes and is followed by a pain relief effect. In acute cases the device may be used twice per day but with at least a 8- 12 hour rest in-between treatment times.
Will PHOTIZO Light Therapy cause cancer?
Light therapy does not cure or cause cancer. However the user guide precautions state:

Do not use light therapy on any cancer or suspected cancerous mass. Light therapy cannot cause cancer – no mutational effects have been demonstrated for LED-based light therapy devices in any medical or scientific literature to date. The light produced by Photizo Vecare in infrared and near infrared, non ionizing light and is at the opposite end of the light spectrum to harmful ultraviolet (UV) light. The Photizo devices are, however, useful in treating patients from many of the side effects of cancer treatment, such as mucositis (a painful side effect of radiation therapy).

Can PHOTIZO be used during pregnancy?
The effects of Photizo have not been tested on pregnant women or animals. While the fetus cannot be negatively influenced by light, as the penetration depth of the Photizo is only 12 mm depending on the type of tissue in application area, we would not recommend using Photizo on areas proximal to the developing fetus.
Can PHOTIZO Light Therapy affect the thyroid gland?
While there are no known side effects related to LED-based light therapy, the thyroid gland is a sensitive gland and very close to the skin surface, so treatment directly over the thyroid should preferably be avoided. A slight increase in thyroid activity has been reported in one study using LED light therapy. We suggest you place a light permeable object over the thyroid when treating in or around this area.
Can PHOTIZO be used to relieve arthritis pain?
Photizo has an analgesic effect in most patients suffering from various forms of degenerative joint diseases such as arthritis. Not only does Photizo relieve pain, but it also stimulates the replacement of chondrocytes, thereby assisting in the rebuilding of joints.
Can PHOTIZO be used on or by epilepsy sufferers?
Some studies suggest that pulsed or strobed visible light at frequencies in the 5-10 Hz range can cause epileptic attacks. Photizo does not pulse in the 5-10 Hz range, but epileptics (like all other persons) should avoid looking directly at the light beam emitted from the probe for preventive measures.
Can PHOTIZO be used on children or small animals?
No harmful effects have been demonstrated when treating growth plates in young animals. Young children and animals can be treated safely with Photizo, provided the protocols are strictly adhered to.
Can PHOTIZO be used on or by cancer patients?
Light therapy does not cause or promote cancer. However, Photizo is useful in treating many of the side-effects of cancer treatment such as mucositis, a painful side-effect of radiation therapy.
Can PHOTIZO be used on or by diabetic patients?
Yes, Photizo was designed originally for use in healing venous ulcers in diabetics. Diabetic patients having slow healing or non-healing wounds, and individuals suffering from loss of sensation in the hands or feet tend to benefit tremendously. However, it is important to treat wounds, cuts or scratches immediately following injury to ensure quick healing and to lessen the risk of infection.
Do I need to have training to use PHOTIZO?
No, Photizo devices have been specifically pre-programmed with evidence-based doses to enable any level of user to use correctly and effectively to obtain faster healing outcomes and reduce pain or to use proactively.
How does PHOTIZO light therapy work?

The Light Therapy Options red and red/infrared LED lights use ranges of wavelengths that penetrate the outer layer of the skin, providing the cells with usable energy. This brings about various reactions in the cells including improved healing, the reduction of inflammation and enhanced production of collagen.

For what can I use PHOTIZO light therapy?
1. Inflammatory conditions (e.g., bursitis, tendonitis, arthritis, etc).
2. Wound care and tissue repair (e.g., diabetic ulcers, venous ulcers, bedsores, mouth ulcer, fractures, tendon ruptures, ligament tears, torn cartilage, etc).

3. Pain control (e.g., low back pain, neck pain, and pain associated with inflammatory conditions—carpal tunnel syndrome, arthritis, tennis elbow, golfer’s elbow, post-herpetic neuralgia, etc).

Photizo light therapy is effective for all of the above conditions in both humans and animals.

How long does it take for PHOTIZO light therapy to work?

It is not an immediate miracle transformation that will occur overnight, but it will provide you with ongoing improvements that you will begin to see in anywhere from 24 hours to 2 months, depending on the condition, its severity, and how regularly the light is used.

  • For the “healthy glow” of a photofacial, you’ll see a difference right away.
  • When used in conjunction with infrared light for pain relief, results can arrive in under 20 minutes.
  • As a skin healing therapy, some improvements should be noticed in as little as 24 hours from the first treatment. If the wound is quite small and superficial, a healthy person should see quite a dramatic improvement in a short period of time.
  • Healing a longstanding open wound that has been non-healing, such as in the case of diabetic wounds, the process does take longer, but there should be a gradual, noticeable differencethat is certainly better than what was occurring without the light therapy.
  • Acne scars and scars from other types of injuries can start being visibly improved in as little as two weeks, and should gradually fade over time with continued use.
What is the difference between PHOTIZO light and LED light?

LED stands for Light Emitting Diode. It’s a type of general lighting technology. For example, the first lighting technology was incandescent light. Next came fluorescent. Halogen is another example. So LED is just the next advancement in lighting technology.

Is PHOTIZO Light Therapy FDA Approved?

Yes. And no.

The therapy isn’t what gets the approval, it’s the device that must go through the FDA approval process. Each device much prove that it works and is safe to use.

Red light therapy devices have been FDA approved for a growing list of things including acne treatment, anti-aging, hair-loss and regrowth, pain relief, fat loss, etc., so the therapy has been proven to be save and effective over and over again.

So yes, red light therapy has been FDA approved. But not all red light therapy devices have FDA approval.

If FDA approval is important to you, ask for proof that the device you are thinking of buying is actually FDA approved, or FDA cleared.

Does PHOTIZO light therapy work through clothes, bandages or dressings?

No. The good thing about red light is that you can see it. Shine the light at your clothes and see if it comes out the other side. The color will be absorbed by the fabric. Only red light that you can see reaching your skin can be absorbed by your skin.

Does near infrared light of the PHOTIZO therapy work through clothes, bandages or dressings?

Yes. Near infrared light, which is invisible to the eye, will penetrate through clothes and many bandages and dressings. Somewhere I saw a list of what types of dressings will block it… next time I find it I will post it here. If you know where it is, please kindly let me know.

How often do I need to use PHOTIZO light therapy?

This depends on the condition you are treating and the device you are using. For most conditions, daily use for at least two weeks is recommended, followed by a once- or twice- weekly maintenance regimen. It is best to follow the directions that come with the device you choose, or as recommended by your doctor.

Can I use PHOTIZO more than once per day?

Yes. Twice per day would be fine.

Do I need to continue to use the PHOTIZO as much when I start seeing results?

Yes. Just because you’re seeing results, it doesn’t mean that your skin cells are finished doing their jobs. It’s just that the results of their efforts are starting to become something you can see and/or feel. Keep up the treatments until you reach your goal level of results. Then you can start a weekly maintenance schedule.

Once my skin problems have been resolved, do I stop using PHOTIZO?

When your skin is clear or your fine lines, wrinkles, or scarring have been reduced or even eliminated, it is best that you continue the use of the light once or twice per week as a part of a regular maintenance practice. This will help to make sure that the benefits will continue over the long-term.

Is there such thing as getting too much red light therapy?

Yes. Using red light therapy for too long can reduce the effectiveness of your treatments. Red and near infrared light therapy has a “sweet spot” where the light is most effective. Follow the directions that come with your device and resist the urge to over do it.

Does PHOTIZO light therapy work for everybody's skin problems?

Yes, it should. Red light therapy will work for the minimization of scarring, inflammation, fine lines, and several other skin conditions. The amount of time that it takes for a visible difference to occur will vary from one person to the next, depending on several factors including the type of skin condition to be corrected and its severity. Results will usually start to be seen in anywhere from 24 hours to 2 months of proper use, or under 20 minutes for pain relief with infrared and red light.

As the results usually occur gradually, the best way to monitor the difference is by taking weekly or monthly pictures with a good quality camera, at the same time of the day, in the same lighting. Looking in the mirror is not always the best gauge of progress as it is much more difficult to notice subtle, gradual improvements over time.

Skin: Can I still use my regular skin care products while I’m using the PHOTIZO?

Absolutely. If you are happy with the skin care products that you are currently using, then there is no reason to change them. Simply make sure that your face is gently but thoroughly cleansed of all products before using your light, then follow up with your typical skin care routine. The reason is that some products can block the penetration of the light, while others – such as benzoyl peroxide, vitamin A, Retin-A, or alcohol – can cause irritation when used under intense light. That issue is completely avoided when the products are removed before the light therapy and applied afterward.

Skin & Other: Can I use my existing prescription products?

For the most part, yes. As is the case with over-the-counter skin care products, simply make sure that you remove any topical products before using the light therapy and apply it afterward, according to your prescription directions. It is important to consult with your doctor or a pharmacist before using light therapy of any kind with medication that you are taking internally. Some medications cause sensitivity to light and may require you to shorten the length of your session times.

Is PHOTIZO therapy safe to use on sensitive skin?

All Light Therapy Options products are approved for all skin types and skin tones. However, if you have any specific concerns, it is recommended that you speak with your physician or dermatologist.

Can I use PHOTIZO after botox injections?

It is typically recommended that you wait two weeks after the injections before beginning the therapy. If you have any concerns, speak with your doctor or dermatologist.

Can I use PHOTIZO therapy on tattooed skin?

The effect of red light therapy on tattoos is not yet fully known. The extra pigment in the skin could cause more light to be absorbed in that area, but this is very unlikely. The primary concern would be to the tattoo itself, as the impact is unknown. As tattoos are often very important and have sentimental value, we recommend covering your tattoos to protect them from any unforeseen reaction to the light. This makes sure that both the tattoo and your skin will be protected against any unpredicted effects. Covering your tattoo to keep it safe is as easy as using a piece of white fabric that is taped or rested in place.

Do I have to wear the protective goggles if I am not facing the PHOTIZO light?

When using red light therapy on your face, the goggles are meant to shield your eyes from the extreme brightness of the Pure Red LED Red Light. The goggles make the sessions comfortable for you. When you are not facing the light (for example, if you are treating acne scars on your back), you don’t need to wear the goggles as long as you don’t shine the light into your eyes. Red light has never been shown to be harmful to eyes. That said, when combined with blue light, protective goggles should always be worn.

Is there UV in red or near infrared light therapy devices?

No. UV is on the opposite end of the spectrum. For UV to be in a red or near infrared light therapy device, the manufacturer would have to put it in there on purpose for a reason.

Can Photizo light therapy cause skin cancer?

No. Skin cancer caused by light exposure is from UV wavelengths, which are at the opposite end of the spectrum from red.

Can I get a sunburn from Photizo light therapy?

No. Sunburn is caused by UV wavelength exposure. There is no UV in red or near infrared light therapy products.

That said, red light therapy could be very helpful in healing a sunburn.

Order your Photizo Today!

Contact Linda


+27 82 555 5880

FREE delivery to your door

Order your Photizo Today!

Contact Linda

+27 82 555 5880


FREE delivery to your door